Through their combined 33 years of experience, trainers Kathy Murphy and Fran Fletcher are able to make a diverse group of professionals feel comfortable coming together and learning mediation skills. Participant David B. Rich specifically notes how the instructors piggyback off of each other’s different communication techniques to form a dynamic teaching duo. This four-day workshop is taught by highly skilled and experienced mediators, active in the dispute resolution field, and committed to the best practices and continuing education. In four days you will gain an understanding of alternative dispute resolution methods, community mediation, learn a six-step facilitative mediation process, and much more.
Understanding the Role of a Mediator