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  • Alex Greer
    Alex Greer
    M.S. and B.A. '15 - Experience in quick response fieldwork, teaching emergency management.
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  • Andrew Haines
    Andrew Haines
    MPA '03 – An accomplished local governmental leader and elected official.
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  • Chunjing Liu
    Chunjing Liu
    M.S. '14 – On the front lines of marine disaster mitigation through effective policy planning in China.
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  • Cimone Philpotts
    Cimone Philpotts
    MPA '13 - Assistantship and Legislative Fellows experiences enrich doctoral student's blossoming career
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  • Gwen Angalet
    Gwen Angalet
    Ph.D. '00 - Ensuring programmatic and research opportunities for the promotion of children's health.
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  • Hira Rashid
    Hira Rashid
    M.A. '15 – Fulbright scholar now in the Ph.D. program studying global health economics and urbanization.
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  • Hsien-Ho (Ray) Chang
    Hsien-Ho (Ray) Chang
    Ph.D. '15 - Utilizing his knowledge of disaster science to educate students on fire and emergency management.
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  • James B. Goetschius
    James B. Goetschius
    Ph.D. '14 - Serves in the U.S. Army improving health care facilities in the eastern United States.
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  • Jenna Ahner
    Jenna Ahner
    B.A. and MPA '14 - Provides support for legislative and external affairs.
    Read More
  • John Carney
    John Carney
    MPA '86 – Newly elected Governor of the State of Delaware
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  • Kelsey Edmond
    Kelsey Edmond
    M.S. '14 - OCL program prepared her for success in the MPA program in pursuit of an interdisciplinary career.
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  • Lindsey Interlante
    Lindsey Interlante
    MPA '07 - Advocates for enriched, hands-on learning experiences at higher education institutions.
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  • Mark Rucci
    Mark Rucci
    B.A. and MPA '15 – Continuing his public policy education internationally.
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  • Meredith Rubin
    Meredith Rubin
    B.A. '11 - Practicing leadership and collaboration in the financial services sector.
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  • Paige Gugerty
    Paige Gugerty
    B.A. '15 - Coordinating electronic connections bewteen healthcare providers and resources.
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  • Paul Ruiz
    Paul Ruiz
    B.A. and M.A. '13 - Advocating for alternative fuels and reducing America's depencdence on oil.
    Read More
  • Stephanie Ottino
    Stephanie Ottino
    B.S. '11 - Executing leadership skills in higher education.
    Read More
  • Tom DeWire
    Tom DeWire
    MPA '04 - Developing strategies for education systems to improve student achievement.
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  • Yuliya Brel
    Yuliya Brel
    M.A. '15 - Continuing her public policy education and assisting with research at the University of Delaware.
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  • Megan Wakelee
    Megan Wakelee
    B.S. '11 - Executing leadership in a corporate setting.
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  • Zack Adinoff
    Zack Adinoff
    M.S. '13 - Experience in coordinating public safety, logistics, planning, and general disaster continuity.
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  • Jissell Martinez
    Jissell Martinez
    MPA '10 - Manages fiscal affairs and serves as a liaison for the Dept of Languages, Literatures and Cultures
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  • Scott Beale
    Scott Beale
    MPA '07 - Successful nonprofit entrepreneur with experience in diplomacy and national politics.
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  • Matthew Garlipp
    Matthew Garlipp
    B.A. '13 - Enabling federal transparency and accountability via open, accessible, and standardized budget data
    Read More
  • Merritt Burke IV
    Merritt Burke IV
    MPA '98 - Various experiences in town management and community involvement.
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  • Ryan Burke
    Ryan Burke
    Ph.D. '15 - Vast experience with military strategy and conducting military research.
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  • Allison Becker
    Allison Becker
    B.A. '13 and M.A. '15 - Experienced and published media policy researcher.
    Read More
  • Serita Porter
    Serita Porter
    M.A. '15 - Continuing her behavioral health education at the University of Delaware.
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  • Kirsten Jones
    Kirsten Jones
    M.A. '16 - Contributing to policies that strengthen transportation and trade in New York and New Jersey.
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  • Elizabeth Burland
    Elizabeth Burland
    M.A. '15 - Studying for a doctoral degree in Sociology and Public Policy at the University of Michigan.
    Read More
  • Elizabeth Lockman
    Elizabeth Lockman
    M.A. '15 - Delaware state senator with roots in advocacy.
    Read More
  • Thomas Martin
    Thomas Martin
    Ph.D. '14 - Directing the M.S. in Health Informatics program in the College of Public Health at Temple Univ.
    Read More
  • Savannah Edwards
    Savannah Edwards
    MPA '17 - Planning for sustainable and complete communities in Delaware and Maryland.
    Read More
  • Scott Murphy Eisenhart
    Scott Murphy Eisenhart
    MPA '17 - Legislative aide credits SPPA experience for helping him excel in the world of politics and policy.
    Read More
  • Taylor Hawk
    Taylor Hawk
    MPA '17 - Graduate's policy analysis and research aims to improve education funding.
    Read More
  • Evan Miller
    Evan Miller
    MPA '17 - Local Government Management Fellowship kickstarts graduate's professional career
    Read More
  • Natasha R. Nau
    Natasha R. Nau
    MPA '12 - Advocating for efficient resource allocation and streamlined service delivery in local government.
    Read More
  • Jeremy Rothwell
    Jeremy Rothwell
    M.A. '14, HP Cert '15 - Technical review of all city site-plans, subdivision and building permit applications.
    Read More
  • Mark D. Stevens
    Mark D. Stevens
    MPA '09 – Integral in the leadership and financial management of federal agencies.
    Read More
  • Angela Gladwell
    Angela Gladwell
    M.A. ’98 – Instrumental in environmental planning and federal emergency management decision making.
    Read More
  • Courtney Mogavero
    Courtney Mogavero
    B.S. '12 – Translating leadership education into a successful early career path in major tech corporations.
    Read More
  • Janet Sheridan
    Janet Sheridan
    M.A. '07 - Providing heritage preservation services, and cultural landscape research in southern New Jersey.
    Read More
  • Melanie Ross Levin
    Melanie Ross Levin
    B.A. and MPA '05 – Developing education and advocacy campaigns on public policy relating to women's issues.
    Read More
  • Dená Brummer
    Dená Brummer
    MPA '05 – Successful private sector business partner drawing upon public sector experiences.
    Read More
  • Eric Johnson
    Eric Johnson
    Ph.D. '03 – Revitalizing a community through the application of theory and practical experience.
    Read More
  • David Rudder
    David Rudder
    Ph.D. '03 – Practicing effective leadership to academic programs that promote service to the community.
    Read More
  • Erin Kennedy
    Erin Kennedy
    MPA '06 – Drives health care organizations towards improving quality of patient care and clinical outcomes.
    Read More
  • Tom Friedman
    Tom Friedman
    MPA '07 – Manages government relations, strategic & financial plan, and policy analysis for State Health Plan.
    Read More
  • Mike Morton
    Mike Morton
    MPA '86 – Oversees budgetary analysis and legislative information systems for the Delaware General Assembly.
    Read More
  • Jonathan Kirch
    Jonathan Kirch
    MPA '07 – Advocating for public policy that promotes better health for all Americans.
    Read More
  • Albert Shields
    Albert Shields
    MPA '07 – Developing strategies to best communicate Governor Carney's positions on diverse policy issues.
    Read More
  • Kim Gomes
    Kim Gomes
    MPA '04 – Strategically lobbying for client interests on a number of policy issues.
    Read More
  • Erika Farris
    Erika Farris
    M.A. '09 – Developing policies to better manage water drainage and promote environmental sustainability.
    Read More
  • Mike Fortner
    Mike Fortner
    MPA '02 – Overseeing city planning for housing, land use, economic development, and transportation.
    Read More
  • Emily Gonce
    Emily Gonce
    MPA '02 – Leading lobbying efforts to show members of Congress the value of life insurance to constituents.
    Read More
  • Bill Clark
    Bill Clark
    MPA '03 – Supervising a team of consultants to support projects for the U.S. Department of Homeland Security.
    Read More
  • Anastasia Kuzmina
    Anastasia Kuzmina
    MPA '02 – Supporting two general managers with product and employee management in 14 countries.
    Read More
  • Barrett Edwards
    Barrett Edwards
    MPA '06 – Assisting municipalities with legal issues including planning, human resources, and finance.
    Read More
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Conflict Resolution Program

Image Picker for Section 0
IPA's conflict resolution staff celebrates a succesful Basic Mediation Training course with its participants.

​IPA Conflict Resolution Program staff celebrate the completion of their four-day Basic Mediation Training with mediation participants. All Basic Mediation Training participants receive a collection of comprehensive mediation resources as well as a certificate of completion at the end of the workshop.

Helping Individuals and Organizations Grow

The Conflict Resolution Program (CRP), part of the University of Delaware's Institute for Public Administration (IPA), is a unique resource dedicated to building statewide capacity for collaborative approaches to the resolution of conflict.

The foundation of our work is built on key democratic practices:

  • Debate
  • Dialogue
  • Consensus building
  • Collaboration

We specialize in processes and skills that develop competent individuals and organizations. We do this by listening to our clients. You tell us what you want to accomplish and we show you how.

Our Process

We begin by assessing organizational needs and goals and offering a menu of options for attaining them. For over 20 years we have been serving state and local governments and agencies, non-profit organizations and boards, and schools and districts in Delaware. Through training, facilitation, mediation, and research, we assist our clients to work collaboratively and resolve differences in the best interests of all concerned.

  • As trainers, we provide enriching and inspiring professional development and essential life skills.
  • As facilitators, we focus on systems and processes that support people to work together better.
  • As mediators, we turn a difficult conversation into a productive dialogue.
  • As researchers, we provide important and relevant information to inform clients as they develop goals and implement change.

Whether your end goal is to build skills, navigate change, or manage conflict, we can help you get there.

Training

We offer unique workshops custom built to satisfy our client's needs, desires, goals, and definition of success. We have a national reputation for conducting cutting edge, results-oriented workshops. As trainers, we empower people to turn their weaknesses into strengths. We teach people to be more effective communicators and problem solvers; thus increasing the competency of the whole organization. Each workshop is designed to maximize understanding and application of the concepts taught.

We can help individuals, teams, and organizations with:

  • Practicing effective communication: active listening, assertive speaking, neutralizing language, and questioning
  • Managing emotions, conflict, and change
  • Selecting and using conflict management styles
  • Utilizing collaborative problem solving and principled negotiation
  • Leading and participating in effective teams
  • Running effective meetings
  • Improving facilitation skills
  • Mastering mediation skills

Workshops Open to the Public

Periodically, we offer personal and professional development workshops that are open to the public.

Facilitation

Our facilitators make it easy for groups to work together. We are experts in designing processes that help groups accomplish their goals effectively and efficiently. Creating the right balance between process and outcome is an art. We design agendas that honor and affirm the intentions, knowledge, and desires of a group. Our facilitators offer an impartial perspective that focuses on relationships, participation, group dynamics, creativity, and shared responsibility. We are not conflict adverse. We help groups overcome differences and assist with problem solving and decision making.

We have experience designing and facilitating:

  • Conferences
  • Focus groups
  • Forums
  • Meetings
  • Retreats
  • Summits

We can help with:

  • Strategic planning
  • Gathering information and feedback
  • Collaborative problem solving
  • Building consensus
  • Implementing new ideas and changes
  • Making difficult decisions
  • Dealing with conflict and different opinions
  • Improving meeting processes and outcomes
  • Stakeholder/public engagement

Mediation

Conflict is inevitable. Unresolved differences morph into complex, long-standing disputes that cause stress, damage relationships, destroy trust, hurt morale, and hinder productivity. Resolution of conflict is an art.

Our mediators serve as impartial third parties to assist disputing parties to make their own decisions and evaluate their own situations. Agreements and outcomes are decided by the parties – not the mediator. Mediation is quicker, less expensive, confidential, voluntary, flexible, and less adversarial when compared to the legal resolution process that involves attorneys and courts. More importantly, mediation empowers the parties to take responsibility for the dispute and the outcome.

Mediation can:

  • Turn a difficult conversation into a productive dialogue
  • Peel away the layers of confusion to get to the core of the conflict
  • Empower disputing parties to air their concerns, deal with emotions, and find mutually agreeable solutions

Mediation is hard on the problem and soft on the people.

Research

The key to positive and effective change is having the right information to guide you. We are continuously attending conferences, completing trainings, and expanding our knowledge of best practices in the field to ensure we are staying up-to-date on the latest research. We help our clients do the same by conducting research on best practices related to the organization's goals.

Contact Us

For more information about the Conflict Resolution Program, contact Kathy Murphy, Fran Fletcher, Leann Moore, or Jessica Velez.



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Conflict Resolution Program
 
  • Institute for Public Administration
  • 180 Graham Hall
  • University of Delaware
  • Newark, DE 19716, USA
  • Phone: 302-831-8971
  • Fax: 302-831-3488
  • ipa@udel.edu