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SPPA ALUMNI IN ACTION
  • Alex Greer
    Alex Greer
    M.S. and B.A. '15 - Experience in quick response fieldwork, teaching emergency management.
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  • Andrew Haines
    Andrew Haines
    MPA '03 – An accomplished local governmental leader and elected official.
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  • Chunjing Liu
    Chunjing Liu
    M.S. '14 – On the front lines of marine disaster mitigation through effective policy planning in China.
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  • Cimone Philpotts
    Cimone Philpotts
    MPA '13 - Assistantship and Legislative Fellows experiences enrich doctoral student's blossoming career
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  • Gwen Angalet
    Gwen Angalet
    Ph.D. '00 - Ensuring programmatic and research opportunities for the promotion of children's health.
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  • Hira Rashid
    Hira Rashid
    M.A. '15 – Fulbright scholar now in the Ph.D. program studying global health economics and urbanization.
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  • Hsien-Ho (Ray) Chang
    Hsien-Ho (Ray) Chang
    Ph.D. '15 - Utilizing his knowledge of disaster science to educate students on fire and emergency management.
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  • James B. Goetschius
    James B. Goetschius
    Ph.D. '14 - Serves in the U.S. Army improving health care facilities in the eastern United States.
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  • Jenna Ahner
    Jenna Ahner
    B.A. and MPA '14 - Provides support for legislative and external affairs.
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  • John Carney
    John Carney
    MPA '86 – Newly elected Governor of the State of Delaware
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  • Kelsey Edmond
    Kelsey Edmond
    M.S. '14 - OCL program prepared her for success in the MPA program in pursuit of an interdisciplinary career.
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  • Lindsey Interlante
    Lindsey Interlante
    MPA '07 - Advocates for enriched, hands-on learning experiences at higher education institutions.
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  • Mark Rucci
    Mark Rucci
    B.A. and MPA '15 – Continuing his public policy education internationally.
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  • Meredith Rubin
    Meredith Rubin
    B.A. '11 - Practicing leadership and collaboration in the financial services sector.
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  • Paige Gugerty
    Paige Gugerty
    B.A. '15 - Coordinating electronic connections bewteen healthcare providers and resources.
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  • Paul Ruiz
    Paul Ruiz
    B.A. and M.A. '13 - Advocating for alternative fuels and reducing America's depencdence on oil.
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  • Stephanie Ottino
    Stephanie Ottino
    B.S. '11 - Executing leadership skills in higher education.
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  • Tom DeWire
    Tom DeWire
    MPA '04 - Developing strategies for education systems to improve student achievement.
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  • Yuliya Brel
    Yuliya Brel
    M.A. '15 - Continuing her public policy education and assisting with research at the University of Delaware.
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  • Megan Wakelee
    Megan Wakelee
    B.S. '11 - Executing leadership in a corporate setting.
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  • Zack Adinoff
    Zack Adinoff
    M.S. '13 - Experience in coordinating public safety, logistics, planning, and general disaster continuity.
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  • Jissell Martinez
    Jissell Martinez
    MPA '10 - Manages fiscal affairs and serves as a liaison for the Dept of Languages, Literatures and Cultures
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  • Scott Beale
    Scott Beale
    MPA '07 - Successful nonprofit entrepreneur with experience in diplomacy and national politics.
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  • Matthew Garlipp
    Matthew Garlipp
    B.A. '13 - Enabling federal transparency and accountability via open, accessible, and standardized budget data
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  • Merritt Burke IV
    Merritt Burke IV
    MPA '98 - Various experiences in town management and community involvement.
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  • Ryan Burke
    Ryan Burke
    Ph.D. '15 - Vast experience with military strategy and conducting military research.
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  • Allison Becker
    Allison Becker
    B.A. '13 and M.A. '15 - Experienced and published media policy researcher.
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  • Serita Porter
    Serita Porter
    M.A. '15 - Continuing her behavioral health education at the University of Delaware.
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  • Kirsten Jones
    Kirsten Jones
    M.A. '16 - Contributing to policies that strengthen transportation and trade in New York and New Jersey.
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  • Elizabeth Burland
    Elizabeth Burland
    M.A. '15 - Studying for a doctoral degree in Sociology and Public Policy at the University of Michigan.
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  • Elizabeth Lockman
    Elizabeth Lockman
    M.A. '15 - Delaware state senator with roots in advocacy.
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  • Thomas Martin
    Thomas Martin
    Ph.D. '14 - Directing the M.S. in Health Informatics program in the College of Public Health at Temple Univ.
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  • Savannah Edwards
    Savannah Edwards
    MPA '17 - Planning for sustainable and complete communities in Delaware and Maryland.
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  • Scott Murphy Eisenhart
    Scott Murphy Eisenhart
    MPA '17 - Legislative aide credits SPPA experience for helping him excel in the world of politics and policy.
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  • Taylor Hawk
    Taylor Hawk
    MPA '17 - Graduate's policy analysis and research aims to improve education funding.
    Read More
  • Evan Miller
    Evan Miller
    MPA '17 - Local Government Management Fellowship kickstarts graduate's professional career
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  • Natasha R. Nau
    Natasha R. Nau
    MPA '12 - Advocating for efficient resource allocation and streamlined service delivery in local government.
    Read More
  • Jeremy Rothwell
    Jeremy Rothwell
    M.A. '14, HP Cert '15 - Technical review of all city site-plans, subdivision and building permit applications.
    Read More
  • Mark D. Stevens
    Mark D. Stevens
    MPA '09 – Integral in the leadership and financial management of federal agencies.
    Read More
  • Angela Gladwell
    Angela Gladwell
    M.A. ’98 – Instrumental in environmental planning and federal emergency management decision making.
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  • Courtney Mogavero
    Courtney Mogavero
    B.S. '12 – Translating leadership education into a successful early career path in major tech corporations.
    Read More
  • Janet Sheridan
    Janet Sheridan
    M.A. '07 - Providing heritage preservation services, and cultural landscape research in southern New Jersey.
    Read More
  • Melanie Ross Levin
    Melanie Ross Levin
    B.A. and MPA '05 – Developing education and advocacy campaigns on public policy relating to women's issues.
    Read More
  • Dená Brummer
    Dená Brummer
    MPA '05 – Successful private sector business partner drawing upon public sector experiences.
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  • Eric Johnson
    Eric Johnson
    Ph.D. '03 – Revitalizing a community through the application of theory and practical experience.
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  • David Rudder
    David Rudder
    Ph.D. '03 – Practicing effective leadership to academic programs that promote service to the community.
    Read More
  • Erin Kennedy
    Erin Kennedy
    MPA '06 – Drives health care organizations towards improving quality of patient care and clinical outcomes.
    Read More
  • Tom Friedman
    Tom Friedman
    MPA '07 – Manages government relations, strategic & financial plan, and policy analysis for State Health Plan.
    Read More
  • Mike Morton
    Mike Morton
    MPA '86 – Oversees budgetary analysis and legislative information systems for the Delaware General Assembly.
    Read More
  • Jonathan Kirch
    Jonathan Kirch
    MPA '07 – Advocating for public policy that promotes better health for all Americans.
    Read More
  • Albert Shields
    Albert Shields
    MPA '07 – Developing strategies to best communicate Governor Carney's positions on diverse policy issues.
    Read More
  • Kim Gomes
    Kim Gomes
    MPA '04 – Strategically lobbying for client interests on a number of policy issues.
    Read More
  • Erika Farris
    Erika Farris
    M.A. '09 – Developing policies to better manage water drainage and promote environmental sustainability.
    Read More
  • Mike Fortner
    Mike Fortner
    MPA '02 – Overseeing city planning for housing, land use, economic development, and transportation.
    Read More
  • Emily Gonce
    Emily Gonce
    MPA '02 – Leading lobbying efforts to show members of Congress the value of life insurance to constituents.
    Read More
  • Bill Clark
    Bill Clark
    MPA '03 – Supervising a team of consultants to support projects for the U.S. Department of Homeland Security.
    Read More
  • Anastasia Kuzmina
    Anastasia Kuzmina
    MPA '02 – Supporting two general managers with product and employee management in 14 countries.
    Read More
  • Barrett Edwards
    Barrett Edwards
    MPA '06 – Assisting municipalities with legal issues including planning, human resources, and finance.
    Read More
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Bio Faculty and Staff

Image Picker for Section 0

​​

 

 

 Frances M. Fletcher
Frances M. Fletcher
Associate Policy Scientist, IPA
Conflict Resolution Program
University of Delaware
177 Graham Hall
Newark, DE 19716
302-831-6812
Fax: 302-831-0450

Education

Person-Centered Planning (Graduate Course), University of Delaware 2002, Newark, Del.

BS, Wilmington College 1997, Human Resource Management (summa cum laude), Trustees' Award for Outstanding Scholarship

AAS, Montgomery County (Pa.) Community College 1974, Psychology (summa cum laude)

Experience

2012–present*
Associate Policy Scientist, Conflict Resolution Program, Institute for Public Administration, University of Delaware

2006–2012
Assistant Policy Scientist, Conflict Resolution Program, Institute for Public Administration, University of Delaware

2001–2006
Policy Specialist II, Conflict Resolution Program, Institute for Public Administration, University of Delaware

1999–present
Principal Consultant, Solutions Unlimited (Wilmington, Del.)

1997–1999 
Human Resources Director, Lowe's Companies, Inc. (Wilmington, Del.)

1994–1997 
Membership Director, YMCA of Delaware - Central Branch (Wilmington, Del.) *due to university-wide reclassification

Memberships

Delaware Conflict Resolution Network (DCRN), co-founder and president 2010–2011

Delaware ACE Women’s Network (formerly the Office of Women in Higher Education–DE Network)

Association for Conflict Resolution (ACR)

National Honor Society in Business, Management, and Administration


Training Programs Developed

Basic Mediation Training

Guest Lecturer: PY201 Educational Psychology, Wesley College, Dover, Del., 2007

LS203 Tort Law, Wesley College, Dover, Del., 2007

Training Programs DevelopedBrandywine School District –School-Based Family Liaison Training (Training)

Delaware Academy for School Leadership (DASL) Principal Career Path Study (Training)

The ARC of Delaware (Training)

Governor’s Advisory Council for Exceptional Citizens (Retreat)

Department of Education, Head Start Collaboration Project (Bi-Annual Self-Assessment Evaluation)              

Conflict Resolution Training 4 days (Basic Mediation Training)

Delaware State Human Relations Office (Workshop)

New Castle County Head Start (Retreat)

Delaware Academy for School Leadership (Professional Development/Skill Building)

Municipal Clerks Certification Training (Training)

State Human Relations Office (Retreat Workshop)

New Castle County Head Start (Retreat)

New Castle County Police Department (Community and Neighborhood Mediation Program)

Town of Elsmere, Delaware (Mediation Program for an Incorporated Town)

RCE Communication Enterprises (Naples, Fla.) (Mediation Program for the Corporate and Government Environment)

Selected Presentations

U.S. Probation & Pretrial Services, United States District Court, District of Delaware, 2011

Consortium for Appropriate Dispute Resolution In Special Education (CADRE), 2011

Parent Information Center of Delaware (PIC) Fall Conference, 2010

Understanding the Resources Available to Parents and Teachers for Resolving Special Education “Conflict” Sooner Than Later, Life Conference X, Dover, Del., 2008.

Advancing the Partnership Between Parents & Practitioners, Dover, Del., 2008.

Conflict Resolution Options in Special Education, Brandywine Special Needs PTA, 2008.

Conflict Resolution Options for Parents Who Disagree With Their School District, Webinar, Parent Information Center of Delaware, 2007, 2008.

IEP Meeting Facilitation-Strategies That Work, Third Annual Conference, Resolving Disputes in Educational Settings:  Collaboration is Key, Middletown, Conn., 2007.

Conflict Resolution Options in Special Education, Parent Information Center of Delaware, 2007.

Keynote Speaker:  IEP Meeting Facilitation:  A Trend Moving Beyond Fad, Third Annual Conference, Resolving Disputes in Educational Settings:  Collaboration is Key, Middletown, Conn., 2007.

Communication Tips to Use for Life, Annual Delaware Conference for Direct Support Professionals, Dover, Del., 2007.

Conflict Resolution Skills in 75 Minutes?  Absolutely!, Conference-Leadership by Default:  Balancing Responsibilities of Team Chairs, Norton, Mass., 2007

Keynote Speaker:  Conflict and Special Education Don’t Have to go Hand in Hand, Norton, Mass., 2007.

How Special Education for the Amicable Resolution of Conflict (SPARC) Ignited Collaborative Problem Solving for Special Education in Delaware, Inter-American Summit on Conflict Resolution Education, Cleveland, Ohio, 2007.

Selected Publications

Special Education Partnership for the Amicable Resolution of Conflict (SPARC): End of the Year Report, Delaware Department of Education June 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012.

Individualized Education Program (IEP) Meeting Facilitation Project, Delaware Department of Education, August 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012.

Head Start Collaboration Project, Bi-Annual Self-Assessment, Delaware Department of Education, April 2008.

Event Planning Resource Guide, Institute for Public Administration, University of Delaware, 2007.

Delaware Today Magazine, Interview for special education article, Greater Expectations, 2007.

Updating Delaware High School Graduation Requirements, Delaware State Board of Education, 2006.

Research Interests

Organizational development and change, Team building, Training and coaching, Civic engagement, Building effective teams, Consensus building, Facilitative problem solving, Training, Dispute resolution systems, Effective communications, Community engagement and civil society, State and local government, Training for local government officials, Conflict resolution, Special education mediation and IEP Facilitation, Meeting facilitation, Qualitative research, Focus groups

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  • Institute for Public Administration
  • 180 Graham Hall
  • University of Delaware
  • Newark, DE 19716, USA
  • Phone: 302-831-8971
  • Fax: 302-831-3488
  • ipa@udel.edu